When a supplier's tax identification number (TIN) is changed, OSS Supplier Operations creates a new OAKS Supplier ID record and inactivates the old OAKS Supplier ID.  The old Supplier ID is marked "obsolete."  If a voucher is created during this time, it may be associated with the obsolete Supplier ID and, because it is inactive, the voucher won't pay. The new OAKS Supplier ID is referenced on the voucher address line. To resolve this issue:

• Send an email to the OBM Helpdesk  at obm.helpdesk@obm.ohio.gov requesting they change the supplier ID on the payments tab of the voucher.  Include the following information in the email:
• Business Unit
• Voucher ID
• Change from Supplier ID
• Change to Supplier ID
• Location to be selected for the payment
• Address sequence number for the payment
• Handling Code (Regular versus Return to Agency)

The OBM Helpdesk will make the change and the vouchers will pay.