Resolving ISTV in Dispute

Overview

The selling agency may put an invoice in Dispute to request OBM act as the collector for the invoice if payment is not made within 30 days. The selling agency is required to contact the buying agency prior to disputing an invoice. The ISTV Viewer Page is key to determining the status of an invoice/voucher and see if an item has been "flagged" as disputed. If the buying agency is unaware of the details that led to the dispute they should contact the selling agency for clarification.

Steps

• MyOhio.gov > OAKS FIN > Main Menu > Accounts Receivable > AR Custom Batch Processes > ISTV Viewer Page

1. Enter the selling agency’s (AR) business unit the AR Business Unit field.

   

    

   • Use the Look up AR Business Unit icon to find the business unit of the agency if it is not known.
2. Enter the item ID in the Item ID field.

   

    

   • If Item ID is not known, select "Open" from the Item Status to see all ISTVs billed from the selling agency to the buying agency that have not been closed.
3. Click the Search button to start the search.

   

    

• The specific item’s ISTV Viewer Page displays.
  
  
  

4. Review the Item Line Information section to see if the Dispute check box is checked.