Revised:  02/16/2021

Reviewing ISTV Viewer Page

ReferencesReferences

Overview

There could be situations where a problem arises between the selling agency and the buying agency, such as:

1. The buying agency will work with the selling agency to correct errors, when an improper invoice is received.
2. An incorrect AP origin code was used by the selling agency and the voucher was incorrectly routed.
3. A payment is delayed or late.
4. The selling agency will dispute the bill (Accounts Receivable).
5. If it is a PO correction and a reversal voucher is needed, OBM will do both the AR and the AP sides.

Handling Improper Invoices

When the buying agency identifies an improper invoice, such as an incorrect amount was charged, the buying agency will contact the selling agency to correct the issue. If necessary, the selling agency will contact OBM State Accounting to request a voucher deletion.

ISTV Viewer Page

The ISTV Viewer Page is used to search for a specific record in OAKS FIN. Search criteria is entered in order to pull up the specific record between the selling agency and the buying agency. Once a specific record is found, the Account Receivable tab provides information about the bill or item. The Accounts Payable tab provides information about the invoice.

Click the Accounts Payable tab to determine the approval status of the invoice.

Steps

1. myOhio.gov > MY WORKSPACE > Financials Globe  > Accounts Receivable Tile > View ISTVs

1. Enter the buying agency’s AP business unit the AP Business Unit field.
   • Use the Look up AP Business Unit icon to find the business unit of the agency if it is not known.
2. Enter the voucher id in the Voucher ID field.
3. Click the Search button to start the search.

• The specific item’s ISTV Viewer Page displays.
  

4. Click on the Accounts Payable tab.
5. Review the Approval Status field to see the status of the invoice.

Incorrectly Routed Vouchers

If the wrong AP origin code was used to route the voucher for approval, the buying agency will seek authorization to approve within their agency. They will not deny the voucher. See Processing ISTV Vouchers for more information.

Late or Past Due Payments

Both the selling and buying agencies should view the payment status of bills and track if a payment is getting close to being past due. A few proactive steps can be taken by the agencies to help:

1. Before filing disputes, buying and selling agencies should communicate with one another and review the status of vouchers on the ISTV Viewer Page.
2. Selling agencies should review age receivables reports regularly to confirm payment within the 30 day payment window.

If the payment is past due, then the selling agency should contact the buying agency and communicate the issue; it could be resolved quickly and no additional steps are required.